Privacy Policy

Welcome to LogicPower.ca ("Website"), operated by LogicPower Systems Inc. ("LogicPower", "we", "our", or "us").

This Privacy Policy explains how LogicPower collects, uses, discloses, stores, protects, and manages personal information when you visit LogicPower.ca, contact us, request a quote, schedule a service, purchase or receive our services, communicate with us, or otherwise interact with our business.

This Privacy Policy should be read together with our Terms and Conditions and any applicable service agreement, quote, or project documentation.

1. About LogicPower

LogicPower Systems Inc. provides residential, commercial, and industrial electrical services in Ontario.

2. What Is Personal Information?

For purposes of this Privacy Policy, personal information generally means information about an identifiable individual, subject to applicable privacy legislation.

Depending on your relationship with LogicPower, this may include information such as:

  • Name.

  • Home, business, or mailing address.

  • Email address.

  • Telephone or mobile number.

  • Property or service location.

  • Billing and payment information.

  • Quote and invoice information.

  • Service and project history.

  • Communications with LogicPower.

  • Information provided when requesting services.

  • Information relating to property access or scheduling.

  • Photographs taken in connection with a project.

  • Information contained in customer communications or service records.

  • Information required for permits, inspections, or regulatory purposes.

  • Website and technical information collected when you use our Website.

We generally do not need sensitive personal information to provide electrical services. Please do not provide sensitive personal information through the Website unless it is reasonably necessary for the service or specifically requested by LogicPower.

3. Information We Collect

We may collect personal information directly from you when you:

  • Request a quote.

  • Submit a contact or service form.

  • Call, email, or message us.

  • Schedule an appointment.

  • Authorize or receive electrical services.

  • Provide information for a project.

  • Make a payment.

  • Request warranty or service support.

  • Communicate with our employees, technicians, contractors, or representatives.

  • Subscribe to communications or marketing where applicable.

  • Interact with our Website.

We may also receive information from other sources where reasonably necessary to provide our services, such as:

  • Property owners or authorized representatives.

  • Property managers.

  • General contractors.

  • Authorized representatives.

  • Suppliers or manufacturers.

  • Service partners.

  • Permit or regulatory authorities.

  • Other parties involved in an authorized project.

Where we receive personal information from another party, we will handle it in accordance with applicable privacy laws and this Privacy Policy.

4. Website and Technical Information

When you visit LogicPower.ca, certain technical information may be collected automatically by the Website or its service providers.

Depending on the Website configuration and services in use, this information may include:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Approximate location derived from technical information.

  • Pages visited.

  • Date and time of visits.

  • Referring websites.

  • Website interactions.

  • Technical and diagnostic information.

This information may be used to operate, secure, maintain, troubleshoot, and improve the Website and to understand how visitors use our online services.

Where third-party analytics, advertising, hosting, form, scheduling, payment, or other Website services are used, those providers may collect information in accordance with their own privacy policies and applicable agreements.

5. Cookies and Similar Technologies

LogicPower may use cookies and similar technologies to operate and improve the Website.

Cookies may be used for purposes such as:

  • Website functionality.

  • Security.

  • Remembering preferences.

  • Understanding Website usage.

  • Analytics.

  • Improving Website performance.

  • Supporting online services.

Some cookies may be provided by third-party service providers used by LogicPower.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

Where applicable law requires consent for certain cookies or similar technologies, LogicPower will obtain or manage consent as required.

6. How We Use Personal Information

LogicPower may collect, use, and retain personal information for purposes reasonably necessary to operate our business and provide services, including:

Providing Services

  • Responding to inquiries.

  • Preparing quotes and estimates.

  • Assessing project requirements.

  • Scheduling appointments.

  • Providing electrical services.

  • Communicating with customers.

  • Managing projects.

  • Coordinating inspections.

  • Supporting ESA-related filings and processes.

  • Providing warranty and after-service support.

Business Administration

  • Creating and managing customer accounts and records.

  • Preparing invoices.

  • Processing payments.

  • Managing deposits and project payments.

  • Maintaining accounting and financial records.

  • Managing suppliers and service providers.

  • Resolving customer concerns.

  • Preventing fraud or misuse.

  • Maintaining business records.

Safety, Compliance and Documentation

  • Documenting existing site conditions.

  • Documenting electrical work performed.

  • Maintaining project records.

  • Supporting quality control.

  • Supporting safety procedures.

  • Responding to inspection or regulatory requirements.

  • Establishing or defending legal claims.

  • Investigating disputes relating to services.

Website and Business Improvement

  • Maintaining and securing our Website.

  • Troubleshooting technical issues.

  • Understanding Website usage.

  • Improving our services and customer experience.

  • Evaluating business operations and service performance.

Legal and Regulatory Requirements

We may collect, use, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, regulatory requirements, or lawful requests from authorities.

7. Project Photographs

As described in our Terms and Conditions, LogicPower may take photographs before, during, and after electrical work.

Project photographs may be used for legitimate project-related purposes, including:

  • Documenting existing conditions.

  • Documenting completed work.

  • Documenting concealed electrical work before it is covered.

  • Recording panel, wiring, equipment, or installation conditions.

  • Supporting warranty and service records.

  • Quality control.

  • Safety documentation.

  • Regulatory or inspection purposes.

  • Resolving questions or disputes.

  • Maintaining business records.

LogicPower will make reasonable efforts to photograph areas relevant to the electrical work and avoid unnecessarily capturing individuals, personal documents, personal information, or unrelated private areas.

Project photographs may form part of the customer's service and project records.

LogicPower will not use identifiable photographs of customers, family members, or other individuals for advertising, social media, promotional materials, or other public-facing marketing purposes without separate consent where required.

8. When We May Disclose Personal Information

LogicPower does not sell or rent customer personal information to third parties for their own marketing purposes.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Employees and authorized representatives.

  • Electrical contractors or technicians working on the project.

  • Subcontractors where necessary to provide authorized services.

  • Suppliers and manufacturers.

  • Payment processors.

  • Accounting and bookkeeping service providers.

  • Information technology and hosting providers.

  • Website, communications, scheduling, or customer-management service providers.

  • Professional advisors.

  • Insurance providers where reasonably necessary.

  • Property managers, general contractors, or authorized representatives involved in a project.

  • ESA or other regulatory or government authorities where required or permitted.

  • Law enforcement or other authorities where required or permitted by law.

Service providers receiving personal information from LogicPower are expected to use it only for authorized purposes and to protect it appropriately.

9. ESA, Permits and Regulatory Information

Where required for an electrical project, LogicPower may collect, use, and disclose information necessary to submit or manage ESA notifications, permits, inspections, and related electrical safety requirements.

Information may also be shared with municipal authorities, regulatory bodies, utilities, inspectors, property managers, or other parties where reasonably necessary for the project or required or permitted by law.

Only information reasonably necessary for the applicable purpose will be provided where practicable.

10. Payments and Financial Information

Where customers make payments to LogicPower, payment information may be processed through third-party payment providers.

Where applicable, LogicPower may collect information such as:

  • Billing name.

  • Billing address.

  • Invoice information.

  • Payment amount.

  • Payment date.

  • Payment status.

  • Transaction reference information.

Where payment is processed by a third-party payment provider, LogicPower may not receive or store complete payment-card information.

Customers should review the applicable payment provider's privacy policy for information about how that provider handles payment information.

LogicPower retains financial and transaction records as reasonably necessary for accounting, tax, legal, regulatory, and business purposes.

11. Communications and Marketing

LogicPower may communicate with customers regarding:

  • Quotes.

  • Appointments.

  • Service requests.

  • Project status.

  • Invoices.

  • Payments.

  • Warranty matters.

  • Service issues.

  • Safety or regulatory matters.

  • Other matters directly related to services requested by the customer.

Where permitted by law, LogicPower may also send information about services, promotions, or other commercial communications.

Commercial electronic messages will be sent and managed in accordance with applicable laws, including Canada's anti-spam legislation where applicable.

Where required, marketing communications will include an appropriate unsubscribe mechanism.

Customers may withdraw consent to receive marketing communications at any time by following the unsubscribe instructions provided or contacting LogicPower.

Withdrawing marketing consent does not prevent LogicPower from sending communications that are necessary to provide services, administer an account, process a transaction, or otherwise communicate where permitted or required by law.

12. Retention of Personal Information

LogicPower retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business and project records, meet legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The appropriate retention period depends on the type of information and the purpose for which it is maintained.

For example, project, invoice, accounting, warranty, regulatory, and tax records may need to be retained for longer periods than general Website inquiries.

When personal information is no longer reasonably required, LogicPower will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and business requirements.

13. Safeguarding Personal Information

LogicPower takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Depending on the circumstances, safeguards may include:

  • Access controls.

  • Password protection.

  • User authentication.

  • Secure storage.

  • Restricted access to customer records.

  • Physical security measures.

  • Employee and contractor confidentiality obligations.

  • Reasonable security procedures for electronic communications.

  • Monitoring and maintenance of information systems.

  • Secure disposal practices.

No method of storing or transmitting information is completely secure. While LogicPower takes reasonable precautions, we cannot guarantee absolute security of information.

14. Privacy Breaches

If LogicPower becomes aware of a privacy breach involving personal information, we will assess the situation and take reasonable steps to contain, investigate, and address the breach.

Where required by applicable law, LogicPower will notify affected individuals, regulatory authorities, or other parties.

Depending on the circumstances, we may also take steps such as:

  • Securing affected systems.

  • Investigating the cause.

  • Limiting further access.

  • Recovering or securing information.

  • Changing credentials or access controls.

  • Implementing corrective measures.

  • Documenting the incident.

15. Accessing and Correcting Personal Information

You may request access to personal information that LogicPower holds about you, subject to applicable legal limitations.

You may also request correction of personal information that you believe is inaccurate or incomplete.

To make a request, contact:

Privacy Contact
LogicPower Systems Inc.
Email: info@logicpower.ca
Phone: +1 (437) 933-1234

We may require sufficient information to verify your identity and locate the applicable records.

Depending on the nature and complexity of the request, additional time may be required where permitted by applicable law.

If we are unable to provide access to particular information because of a legal exception or other applicable restriction, we will explain the reason where permitted.

16. Privacy Complaints

If you have a concern about how LogicPower handles your personal information, we encourage you to contact us first so that we can review and address the concern.

Please provide enough information for us to understand the issue, including the relevant dates, communications, or circumstances where possible.

LogicPower will investigate privacy complaints in a reasonable manner and take appropriate steps where a concern is substantiated.

If you are not satisfied with our response, you may have the right to contact the applicable privacy oversight authority.

For matters subject to federal private-sector privacy legislation, you may contact the Office of the Privacy Commissioner of Canada.

Applicable provincial or other privacy oversight authorities may also have jurisdiction depending on the circumstances.

17. Third-Party Websites and Services

The LogicPower Website may contain links to third-party websites, applications, payment providers, manufacturers, suppliers, social media platforms, or other services.

LogicPower does not control the privacy practices of third parties.

When you leave LogicPower.ca or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We encourage customers to review the privacy policies of third-party services before providing personal information.

18. Children and Minors

LogicPower's services are generally provided to adults, property owners, businesses, and authorized representatives.

The Website is not intended to knowingly collect personal information from children for purposes unrelated to providing services.

If you believe a child has provided personal information to LogicPower unnecessarily, please contact us so that we can review the information and take appropriate action where required.

19. Business Transfers

If LogicPower is involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy laws and appropriate contractual or legal protections.

20. Changes to This Privacy Policy

LogicPower may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or privacy practices.

The updated Privacy Policy will be posted on LogicPower.ca with a revised effective or updated date.

Where required by applicable law, LogicPower will provide additional notice or obtain consent for material changes.

Your continued use of the Website or services after an updated Privacy Policy becomes effective will be subject to the updated policy to the extent permitted by law.

21. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of personal information, wish to withdraw marketing consent, or have a privacy concern, please contact us:

LogicPower Systems Inc.
2030 Bristol Circle, Suite 210
Oakville, Ontario L6H 0H2

Email: info@logicpower.ca
Phone: +1 (437) 933-1234

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable privacy requirements.

Updated Date: August 18, 2026